STEAMSHIP COMPANY DOUBLES WINTER TRAVEL DISCOUNT
The Isles of Scilly Steamship Company is to double the Skybus winter flight discount for Travel Club members to 30%.
It has also announced that it will “accelerate the roll-out” of online Travel Club bookings and set up a “consultative panel” with residents.
The new initiatives, described as “immediate”, follow a major survey of island residents, which resulted in 451 completed questionnaires.
Steamship Group Chief Executive Rob Goldsmith said: “We are still studying all the feedback and will use this to plan for future improvements to our services, but there are things we can do immediately.
“Two thirds of respondents said they would like to see more discounts on winter journeys so we are doubling the Skybus discount for Travel Club members to 30% until the end of the season. We intend to re-introduce this enhanced level of air discount for next winter when the Scillonian III ferry completes her sailing schedule in early November.
“Three quarters of Travel Club members also said they would like to be able to book their travel online, so we are accelerating the roll-out of this facility on our website and hope to have it available before the summer.”
He added: “We have been hugely encouraged by the positive feedback and while there are areas for improvement that we will be addressing, we are pleased with the general level of satisfaction with our services.”
Some 90 people have already put themselves forward for a consultative panel to provide regular feedback about the IOSSC.
The 15% discount on pre-bookable Skybus flights for Travel Club members will double to 30% from January 16 until March 20, 2017, when Scillonian III ferry comes back into service after its winter break.